Private services pharmacy
Patient CRM & Follow-up System
A bespoke CRM tracking every private-service patient from enquiry to follow-up, with automated reminders that grew repeat bookings.
Private services — aesthetics, weight management, travel — were growing fast, but enquiries lived in notebooks, texts and memory.
We built a CRM around the pharmacy's actual patient journeys. Enquiries from the website and phone are captured in one place, confirmations and reminders go out automatically, and every patient gets a follow-up at the right interval.
Repeat bookings went up, missed follow-ups went to zero, and the owner finally has real numbers on which services make money.
